TECHSURED

POLICY WORDING

GENERAL

· Upon payment of the Premium and subject to the terms, conditions and exclusions of this Policy, the Insurer agrees to indemnify the Insured against the Insured Events, occurring during the period of insurance, but not exceeding the Limits of Indemnity as indicated in this Policy Wording or the Policy Schedule.

INTRODUCTION

· The Policy will commence on the issue date as stipulated in the Policy Schedule and will continue thereafter on a month-to-month basis and upon receipt of the monthly Premium payments.

· The Policy Wording and the Policy Schedule shall be read together and contains all the terms and conditions of your Policy.

· If there is any conflict between the meaning of any word in the Policy Wording and Policy Schedule, the meaning ascribed to it in the Policy Wording shall prevail.

· All Premiums, Limits of Indemnity and Excesses are inclusive of Value Added Tax.

DEFINITIONS

· Administrator means Viva Cover (Pty) Ltd (Registration No. 2007/18990/07). Viva Cover has been appointed to administer policy documentation as well as claims lodged. Viva Cover earns a fee for this service;

· Excess means amounts payable by the Insured in the event of a claim under the Policy;

· Exclusion means a loss or risk event not covered under the Policy;

· Insurer means Guardrisk Insurance Company Limited (Registration No. 1992/001639/06);

· Intermediary means Viva Cover (Pty) Ltd (Registration No. 2007/18990/07).Viva Cover will be marketing and selling this insurance product. Viva Cover earns a commission for this service;

· Insured means the person who owns the device, has applied for insurance cover and who pays the Premium;

· Premium means the monthly amount payable by the Insured to the Insurer in respect of each device;

· Insured Events means the theft of or physical loss of or damage to the device;

· General Waiting Period means a period during which the Insured is not entitled to any Policy benefits.

GENERAL CONDITIONS (Applicable to all Sections)

· Upgrades And Replacements

· The Insured shall be solely responsible for ensuring that Viva Cover is informed of any changes to the device as a result of any upgrade or replacement of the device.

· Prevention of Loss

· The Insured shall take all reasonable steps and precautions to safeguard the device, including but not limited to ensuring that the device is:

o safeguarded whilst charging;

o not left in a public place, place of recreation, office, mall or social occasion where it is vulnerable to easy removal or damage;

o safeguarded and locked away when not in use;

o not handled by small children;

o not visible whilst driving or stationary in a motor vehicle;

o used and maintained in accordance with the manufacturer’s directions;

· Waiting Period

· No waiting period is applicable on devices that are less than 3 (three) months old as at date of commencement.

· A 3 (three) month General Waiting Period is applicable on devices that are more than 3 (three) months old as at date of commencement.

· Cancellation

· The Insurer shall be entitled to cancel this insurance by giving 31 (thirty one) days written notice to the Insured.

· The Insured shall be entitled to cancel this insurance by giving 31 (thirty one) days written notice to the Insurer or to the Administrator.

· Termination

· This insurance shall be deemed to have been cancelled in the event of:

o the Insured’s death;

o the Insurer not having received the Premium payable from the Insured on or before the due date, or as stipulated in the Premium Payment Conditions below.

· You are entitled to terminate the Policy within 14 days after receipt of this document (the "Cooling-off Period") by submitting a request to Viva Cover at support@techsured.co.za or by calling 0860 109 529. Viva Cover shall refund all Premiums received prior to the receipt of the termination request into your designated bank account, subject to deduction of any costs of cover enjoyed during this period.

· Other Insurance

· If at the time of any claim there is any other insurance providing the same cover as this insurance, the Insurer shall not be liable to pay or contribute more than their rateable proportion of indemnity.

· No Rights To Other Persons

· Nothing in this insurance shall give rights to any person other than the Insured unless the written consent of the Insurer has been obtained.

· Average

· If at the time of a loss, the device insured is of greater value than the Sum Insured, the policyholder will be his own insurer for the difference and will bear a proportionate amount of the loss.

· Fraud

· All benefits afforded in terms of this insurance and respect of any claim shall be forfeited and this insurance may be avoided or cancelled at the Insurer’s discretion from the date of any fraudulent conduct and all Premiums paid in respect of such policy shall be forfeited.

· This insurance may be avoided or cancelled at the Insurer’s discretion from the date of the fraudulent conduct:

o if any claim or part thereof under this insurance is in any way fraudulent or if fraudulent means or devices are used by the Insured or anyone acting on the Insured’s behalf to obtain any benefit under this insurance, or if any cover under this insurance is occasioned by the Insured’s intentional conduct or that of any person acting on the Insured’s behalf or with the Insured’s connivance;

o if any fraudulent information and/or document, whether created by the Insured or any other party is provided to the Insurer by the Insured or anyone acting on the Insured’s behalf or with the Insured’s connivance in substantiation or support of any claim under this insurance and whether or not the claim in itself is fraudulent;

o if the quantum of any claim is deliberately exaggerated by the Insured or anyone acting on the Insured’s behalf or the Insured’s connivance, for any reason whatsoever, and whether or not the claim in itself is fraudulent.

· Where any beneﬁt under this insurance is forfeited in circumstances set out in this General Condition, the Insured shall repay to the Insurer all amounts which the Insurer may have previously settled in respect of all claims forfeited without prejudice to the Insurer’s right to recover any other damages which the Insurer may have suffered as a result of the fraudulent conduct.

· Claim Recovery

· If, after the payment of a claim, the whereabouts of the stolen device is identified, the Insured shall render all reasonable assistance in effecting the recovery of the device.

· Premium Payment

· You as the Insured are responsible for the payment of the Premiums.

· The Premiums are payable monthly.

· If another person makes the Premium payments on your behalf, such person shall not become the Insured or have any right or entitlement to the benefits payable.

· If a Premium is not paid on the specified payment date, Viva Cover will notify you by SMS.

· If a Premium is not successfully collected, Viva Cover may attempt to debit your account:

o on an alternative date using:

• the bank’s NAEDO system (non-authenticated early debit order); or

• a restrike, before your next Payment Date;

o and in the event of a successful debit your payment date may be amended accordingly and we may keep debiting you on the same date in the future.

· If a Premium is not paid on the due date, double the Premium will be debited in the following month.

· If the Payment Date falls on a Saturday, Sunday or public holiday, we will collect the Premium on a more suitable business day.

· If the Premium remains unpaid (after the double debit attempt) and the policyholder fails to remedy the failure within 30 days (the Grace Period), the policy will lapse at midnight on the last day of the preceding period of insurance.

· Viva Cover shall at all times be entitled to increase the Premiums payable in accordance with the terms of this Policy by way of a 31 (thirty one) day written notice to you as the Insured prior to the implementation of the increase. Should you fail to pay such increased Premium, Viva Cover may adjust the benefits payable in terms of this Policy or may terminate this Policy with effect from the date of failure to pay the increased Premiums.

· All arrear Premiums must be paid before cover shall resume in terms of this Policy.

· A full month’s Premium is due in respect of any Insured device where cover commences or ceases during a calendar month.

· In the event of a claim for benefits, Viva Cover shall be entitled to deduct any Premiums due and not yet received from the claim payable, if this Policy is still in force.

· Viva Cover will not be obliged to accept Premium tendered to it after the Grace Period.

· All Premiums are inclusive of Value Added Tax.

· Debit Order Information

· The following is important information regarding your debit order and can be useful should you need to query this with your bank.

· The below Short Name will appear on your bank account statement when the debit order collection for this Policy is made.

o For EFT Debit Order collections:

• Username – VIVA COVER PTY LTD

• Short Name – TECHSURED

o Or when using the NAEDO system:

• User Name – VIVA COVER PTY LTD

• Short Name – TECHSURED

GENERAL EXCLUSIONS (Applicable to all Sections)

· This insurance does not cover any loss, damage or liability, directly or indirectly caused by, related to or in consequence of:

· civil commotion, labour disturbances, riot, strike, lock-out or public disorder or any act or activity which is calculated or directed to bring about any of the aforesaid;

· war, invasion, act of foreign enemy, hostilities or warlike operations (whether war be declared or not) or civil war;

· mutiny, military rising, military or usurped power, martial law or state of siege or any other event or cause which determines the proclamation or maintenance of martial law or state of siege;

· insurrection, rebellion or revolution;

· any act (whether on behalf of any organization, body or person or group of persons) calculated or directed to overthrow or influence any state or government or any provincial local or tribal authority with force or by means of fear, terrorism or violence;

· any act which is calculated or directed to bring about loss or damage in order to further any political aim, objective or cause or to bring about any social or economic change or in protest against any state or government or any provincial, local or tribal authority or for the purpose of inspiring fear in the public or any section thereof;

· any attempt to perform any act referred to in the previous clauses above.

· If the Insurer alleges that, by reason of this exclusion, loss or damage is not covered by this insurance, the burden of proving the contrary shall rest on the Insured.

· Notwithstanding any provision of this insurance including any exclusion, exception or extension or other provision not included herein which would otherwise override a general exception, this insurance does not cover loss of or damage to property or expense of whatsoever nature directly or indirectly caused by, arising out of or in connection with any act of terrorism regardless of any other cause or event contributing concurrently or in any sequence to the loss, damage or expense. For the purpose of this General Exclusion an act of terrorism includes, without limitation, the use of violence or force or the threat thereof whether as an act harmful to human life or not, by any person or group of persons, whether acting alone or on behalf of or in connection with any organisation or government, committed for political, religious, personal or ideological reasons or purposes including any act committed with the intention to influence any government or for the purpose of inspiring fear in the public or any section thereof. If the Insurer alleges that, by reason of this clause of this exception, loss or damage is not covered by this insurance, the burden of proving the contrary shall rest on the Insured.

DEVICE

· Insured Event

· Theft of or physical loss of or damage to the device.

· The Insurer shall, at its sole discretion, either arrange for the repair of the device by an approved repair centre, or should the Insurer deem necessary, the replacement thereof with a device of similar specification and value as the device being replaced and as may be available at the time of the Insured’s claim, or pay to the Insured the cash value equivalent to the replacement or repair cost of the device, net of the excess and subject to the limits of indemnity.

· Limits of Indemnity

· The amount payable by the Insurer for loss or damage in respect of the device shall not exceed the Sum Insured stated in the Policy Schedule.

· The amount payable by the Insurer for loss or damage in respect of any one device shall be the current market value of the device.

· Basis of Indemnity

· The Insurer’s liability is limited to the cost of repairs or replacement of the device, subject to the limits of indemnity and at the Insurer’s sole discretion.

· In the event that the device can be repaired, the Insurer will pay the costs reasonably incurred to restore it to its state of serviceability immediately before the occurrence of the damage. In the event such costs exceed 50% of the value of the device it will be replaced, at the sole discretion of the Insurer.

· In the event of a total loss, the Insurer will replace the device subject to the Limit of Indemnity or in the event the device is no longer available, the Insurer will replace it with the nearest functionally equivalent model available at the time of the claim but not superior in value to the original model.

· Excesses

· The Insured shall be liable to pay an excess of 15% of the claim amount or a minimum of R 300, whichever is the higher, in respect of each claim lodged.

· In addition to the aforementioned amounts, the Insured shall be liable for additional excess payments should the loss occur:

o within 60 days of commencement of this Insurance - 15% of the claim amount; or

o within 12 months of a previous claim for the same benefit option - 15% of the claim amount.

· Specific Exclusions

· The Insurer shall not be liable for:

1. Claims made during any applicable waiting period;

2. Loss or damage arising from abuse, misuse or neglect of the device;

3. Any costs of replacing, reinstating or making good wear and tear, gradual deterioration or derangement of any kind;

4. Faults or defects known to the Insured at the time of arranging this cover or during the currency of this Insurance and not disclosed to the Insurer;

5. The cost of repairing or replacing any damaged external casings, cosmetic fittings or accessories;

6. Loss or damage to batteries, other than when they are stolen or lost together with the device;

7. Loss, damage or failure for which the manufacturer or supplier is liable, or which is covered by a current maintenance contract;

8. The cost of modification to affect repairs where the parts necessary for repair are no longer available or are out of manufacture;

9. Any costs recoverable from other insurance or any party under the terms of any guarantee or warranty;

10. The cost of repairs and/or maintenance carried out by anyone other than an approved repair centre;

11. The cost of routine inspection service adjustment or cleaning;

12. Loss or damage during the hire or loan of the device to any third party;

13. Loss as a result of theft unless accompanied by forcible and violent entry to any premises;

14. Theft of the device from the person unless involving force or threat of force;

15. Loss of or damage to the device resulting from theft or any attempted theft from any unattended vehicle, unless such vehicle is locked and the device is concealed out of sight and forcible and violent entry into the vehicle is made, necessitating repairs to such vehicle, and the original repairers invoice for such damage is supplied with the claim;

16. Loss or damage if the serial, IMEI or ESN has been tampered with in any way;

17. Any damage or fault caused by any form of electronic virus;

18. Reconnection costs or subscription fees of any kind;

19. Defects in design or manufacture;

20. The cost of replacing lost data or software;

21. Consequential loss or consequential damage of any description;

22. Any intentional damage to the device.

· Specific Conditions

· In the event of the device being lost or stolen, the Insured must report the loss or theft of the device to your network service provider and complete a blacklisting form.

· Once an ITC Reference Number has been allocated, the Insured must report the loss or theft to the nearest police station and obtain a Police Case Number failing which no claim will be considered by the Administrator.

· It is to be specifically noted no Police Case Number will be provided without an ITC reference number.

· In the event of the device being lost, stolen or damaged, the Insured must submit a completed claim form to the Administrator within a period of 30 (thirty days) from the date of the incident. In the event the claim form is not submitted within the aforesaid period, all benefits in terms of this insurance will be forfeited for the respective claim.

PROCESSING OF PERSONAL INFORMATION IN TERMS OF THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013

· Your privacy is of utmost importance to the Administrator and the Insurer. We will take the necessary measures to ensure that any and all information, including Personal Information (as defined in the Protection of Personal Information Act 4 of 2013) provided by you or which is collected from you is processed in accordance with the provisions of the Protection of Personal Information Act 4 of 2013 and further, is stored in a safe and secure manner.

· You hereby agree to give honest, accurate and up-to-date Personal Information and to maintain and update such information when necessary.

· You accept that your Personal Information collected by the Administrator and the Insurer may be used for the following reasons:

o to establish and verify your identity in terms of the Applicable Laws;

o to enable the Administrator and the Insurer to fulfil its obligations in terms of this Policy;

o to enable the Administrator and the Insurer to take the necessary measures to prevent any suspicious or fraudulent activity in terms of the Applicable Laws; and

o reporting to the relevant Regulatory Authority/Body, in terms of the Applicable Laws.

· You acknowledge that any Personal Information supplied to the Administrator and the Insurer in terms of this Policy is provided according to the Applicable Laws.

· Unless consented to by yourself, the Administrator and the Insurer will not sell, exchange, transfer, rent or otherwise make available your Personal Information (such as your name, address, email address, telephone, or fax number) to any other parties and you indemnify the Administrator and the Insurer from any claims resulting from disclosures made with your consent.

· You understand that if the Administrator and the Insurer has utilised your Personal Information contrary to the Applicable Laws, you have the right to lodge a complaint with the Insurer within 10 (ten) days. Should the Insurer not resolve the complaint to your satisfaction, you have the right to escalate the complaint to the Information Regulator.

REJECTION / TIME BAR

· If the Insurer declines liability for a claim made in terms of this insurance or avoids the Insured’s insurance or the Insured disputes the amount of any claim under this Policy, representation may be made to the Insurer within 90 (ninety) days of the date of the Insurer’s letter of rejection or avoidance. The Insured’s representation must be submitted in writing to:

Guardrisk Insurance Company Limited

PO Box 786015

Sandton 2146

Telefax: (011) 669 2792

Alternatively, the Insured may contact:

The Ombudsman for Short-term Insurance

PO Box 32334

Braamfontein

2017

Phone : (011) 726 8900 Telefax : (011) 726 5501

· If the Insured’s dispute is not satisfactorily resolved in this manner, the Insured may institute legal action against the Insurer for the enforcement of the claim by way of the service of summons against the Insurer. Summons must be served on the Insurer within 180 (one hundred and eighty) days of the Insurer’s original letter of rejection or avoidance. If this is not done, the Insured’s claim will be unenforceable against the Insurer and it will become time barred and the Insurer will no longer be liable for the claim.

COMPLAINTS PROCEDURE

· Should you as the Insured have any concerns about the information you have received, please contact our policyholder services department by emailing support@techsured.co.za or calling 0860 109 529. Please give us a chance to resolve the matter. If your queries are not attended to, to your satisfaction, you may contact the following parties:

CONTACT THE ADMINISTRATOR	THEN THE SHORT TERM OMBUD	OR THE FAIS OMBUD

Give us a chance to resolve the matter. To ensure our focused attention, please contact us using the following details:	If complaints about our products do not get resolved, we are accountable to the Short-term Insurance Ombud. Their contact details are:	If complaints about our service are not resolved, we are accountable to the FAIS Ombud. Their contact details are as follows:

Viva Cover Head Office	The Ombud for Short-term Insurance	Office of the FAIS Ombud
PostNet Suite 33	PO Box 32334	PO Box 74571
Private Bag X75	Braamfontein, 2017	Lynnwood Ridge
Bryanston, 2021		40
Call: 0860 109 529	Call: 011 726 8900	Call: 0860 324 766
Email: complaints@vivacover.co.za	Email: info@osti.co.za	Email: info@faisombud.co.za
Fax: 0864 599 605	Fax: 011 726 5501	Fax: 012 348 3447

STATUTORY NOTICE

IMPORTANT INFORMATION – PLEASE READ CAREFULLY – DISCLOSURE AND OTHER LEGAL REQUIREMENTS

(This notice does not form part of the Insurance Contract or any other document)

As a non-life insurance Insured, or prospective Insured, you have the right to the following information:

Financial Advisory & Intermediary Services Act No. 37 2002 “FAIS Act”

The FAIS Act requires compliance by Product Suppliers (Insurers) and Financial Services Providers (Intermediaries) with a General Code of Conduct that was introduced to assist you in making informed decisions about the insurance products that you purchase. It also aims to ensure that your Product Supplier and Financial Services Provider render financial services honestly, fairly, with due skill and diligence and in your interests and the integrity of the financial service industry.

This Disclosure Notice contains certain information about your Product Supplier (Guardrisk Insurance Company Limited) and Financial Services Provider/your Intermediary (Viva Cover (Pty) Ltd) that you are entitled to together with information about the Ombud and the Registrar. Viva Cover (Pty) Ltd is currently also the Administrator who performs certain functions of Product Supplier in terms of a binder agreement. If you require any further assistance, please contact your Intermediary on the appropriate numbers provided below for your query.

1. ABOUT YOUR FINANCIAL SERVICES PROVIDER (INTERMEDIARY & ADMINISTRATOR)
Name	The Intermediary is Viva Cover (Pty) Ltd. Viva Cover (Pty) Ltd is also the Administrator who performs certain administration functions on behalf of the Product Supplier (Guardrisk).
Company Registration Number	2007/018990/07
FSP Number	42787
Postal Address	PostNet Suite 33, Private Bag X75, Bryanston, 2012
Physical Address	Quadrant 4, The Centenary Building, 30 Meridian Drive, Umhlanga New Town, 4319
Tel Number	0860 109 529
Fax Number	0866 393 910
Email	support@techsured.co.za
Website	www.techsured.co.za
Legal status of your financial services provider	We are an authorised Financial Services Provider in terms of the FAIS Act and may render advice and Intermediary services in respect of Category 1, Subcategories 1.1; 1.2; 1.3; 1.4 & 1.6 relating to short term and certain life insurance products. All representatives have been mandated by us in terms of section 13 (1) (b) of FAIS. We accept liability for all financial advice and or Intermediary services provided by our representatives within the scope of their mandate.
Whether services are rendered under supervision	Most of our representatives are working under supervision. We have policies and procedures to ensure that they remain fit and proper.
Whether more than 10% of Insurer’s shares are held and whether more than 30% of total remuneration was received from the Insurer in the preceding year/last 12 months	Viva Cover (Pty) Ltd and Guardrisk Insurance Company Limited do not have any shareholding in one another. Not more than 30% of Viva Cover’s total remuneration was received from the insurer in the last 12 months.
Whether professional indemnity insurance, fidelity guarantee and premium guarantees (IGF) is held	Viva Cover (Pty) has Professional Indemnity cover with Chartis Insurance.
Conflicts of Interest	We have a conflicts of interest management policy which is available on our website.
Details of financial services provider’s complaints procedure	Complaints Department Tel: 0860 109 529 Fax: 0864 599 605 Email: complaints@vivacover.co.za
Details of financial services provider’s claims procedure	Claims Department Tel: 0860 109 529 Fax: 0866 393 910 Email: claims@techsured.co.za
Details of financial services provider’s compliance arrangements	Catherine Cooper of Compli-serve KZN (Pty) Ltd, authorised practice, no 194 Tel:0861273783 Fax: 021 674 2821 Email: catherine@compliserve.co.za
Rand amount of fees, commissions etc. payable	We act as an Intermediary and thereby enjoy up to, but not exceeding, the regulated commission in terms of the Insurance Act, which varies from product to product. We also receive fees for the administrative/binder functions we perform. This is detailed in your schedule of insurance.
Contractual arrangements with product suppliers including any restrictions or conditions	This FSP has both an Intermediary agreement and administration/binder agreement with the Insurer.
2. ABOUT THE PRODUCT SUPPLIER (INSURER)
Name		Guardrisk Insurance Company Limited
Company Registration Number		1992/001639/06
FSP Number		75
Postal Address		PO Box 786015, Sandton, 2146
Physical Address		The Marc, Tower 2, 129 Rivonia Road, Sandton, 2196
Tel Number		011 669 1000
Fax Number		011 669 2792
Website		www.guardrisk.co.za
E-mail address of Compliance Officer		compliance@guardrisk.co.za
Details of the compliance department		The compliance officer, 011 669 1104
Details of claims department		Please refer to the details in the Intermediary disclosures
Email address of the Complaints department		complaints@guardrisk.co.za

3. ABOUT THE SERVICE
The Product Policy If the policy was sold to you by the Intermediary’s telemarketer, the same details as those of the Intermediary are applicable. Recordings of the telephone discussion with the telemarketer can be made available to you on request. The Intermediary must have an agreement with the Insurer in terms of which the following remuneration is payable for the insurance business, a collection fee to the Administrator; commission to the Intermediary; an underwriting fee to the Insurer and binder fees where applicable. This is disclosed in your schedule of insurance.
4. PARTICULARS OF FAIS OMBUD
Name	The FAIS Ombud
Postal address	P O Box 74571, Lynwood Ridge, 0040
Physical Address	Sussex Office Park, Ground Floor, Block B, 473 Lynnwood Road, Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081.
Tel Number	012 470 9080
Fax Number	012 348 3447
Email	info@faisombud.co.za
Website	www.faisombud.co.za
5. PARTICULARS OF SHORT-TERM INSURANCE OMBUD
Name	The Ombud for Short-term Insurance
Postal address	(ST) PO Box 32334, Braamfontein, 2017
Physical Address	(ST) Sunnyside Office Park, 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
Tel Number	(ST) 011 726 8900
Fax Number	(ST) 011 726 5501
Email	(ST) info@osti.co.za
Website	(ST) www.osti.co.za
6. PARTICULARS OF REGISTRAR OF SHORT-TERM INSURANCE
Name	Registrar of Short-term Insurance
Postal address	PO Box 35655, Menlo Park, 0102
Physical Address	Rigel Park, 446 Rigel Avenue South, Erasmusrand, Pretoria.
Tel Number	012 428 8000
Fax Number	012 347 0221
Website	www.fsca.co.za
7 . PROCEDURES FOR REGISTERING CLAIMS OR COMPLAINTS
Procedures for the submission of claims and complaints are detailed in your policy and are important. If you have difficulties in determining the correct procedures, please contact your Intermediary/Administrator. All complaints must be reduced to writing and generally, you are required to advise your Intermediary/Administrator within a prescribed number of days of a loss, provide written details of the loss, provide proof in support of the claim, report the theft to the police and provide any other details that may be required by the Intermediary/Administrator. Should you remain dissatisfied with the assistance provided, then you may contact 0860 109 529. In addition, the addresses of both the Registrar of Short-term Insurance and the FAIS Ombud are provided should your complaint still not be satisfactorily resolved.
8. NAME, CLASS OR TYPE OF POLICY
Full details about the name, class and type of policy involved are reflected on your policy schedules and are also contained in the policy wording. Policy schedules should always be read in conjunction with the policy wording. Should you require any explanation about the terms, conditions, exclusions, provisions, premiums, excesses (or deductibles) or any other information, please contact your Financial Services Provider (Intermediary) for assistance.

9 . EXTENT AND NATURE OF PREMIUM OBLIGATIONS

Your policy document reflects the premiums payable, the due date of payment and the frequency of payment (e.g. monthly or annually). All premiums are inclusive of Value Added Tax at the prescribed rate.

The Administrator is authorised to accept premium payments on behalf of the Product Supplier and you may make payment to the Administrator. This is also the case with monthly premiums by debit order.

10. CONSEQUENCES OF NON-PAYMENT OF PREMIUMS

The due date for the payment is reflected on your policy schedule, renewal notice or premium advice as the case may be. Your payment should be made on or before the due date reflected to avoid the cancellation of the policy.

11. FIRST AMOUNTS PAYABLE

It is important that you are aware of any amounts that you will be required to pay in the unfortunate event of a claim. Your policy schedule or wording contain the amounts that you pay as a portion of a claim and your Financial Services Provider or Product Supplier can assist you with any queries you have in this regard.

12. OTHER MATTERS OF IMPORTANCE

(a) You must be informed of any material changes to the information referred to in paragraphs 1, 2, 3 and 4.

(b) If any complaint to the Intermediary, Insurer or Administrator is not resolved to your satisfaction, you may submit your complaint to the FAIS Ombud.

(c) Polygraph or similar tests are not obligatory and claims may not be rejected solely on the basis of a failure of such a test.

(d) If your premium is paid by debit order, the debit order must be in favour of either the Intermediary of the Product Supplier (Insurer) and may not be transferred without your approval.

(e) The Product Supplier (Insurer) must give you 31 days’ notice in writing of its intention to cancel your debit order.

(f) The Product Supplier (Insurer) and not the Intermediary must give reasons in writing for the rejection of any claim submitted by you.

(g) The Product Supplier (Insurer) must give you written notice of its intention to cancel your policy.

(h) You are entitled to a copy of your policy free of charge.

13. WARNING

(a) Complete all forms in ink.

(b) Keep all documents you receive.

(d) Ask for a letter of representation from your advisor.

(e) Do not be pressured into buying a product.

(f) Failure to provide correct or fully relevant information may influence an Insurer on any claims arising from your contract.

(g) Do not sign any blank or partially completed application forms.

14. SHARING OF INSURANCE INFORMATION

Insurers share information with each other regarding policies and claims with a view to prevent fraudulent claims and obtain material information regarding the assessment of risks proposed for insurance. By reducing the incidents of fraud and assessing risks fairly, future premium increases may be limited. This is done in the public interest and in the interest of all current and potential policyholders.

The sharing of information includes, but is not limited to information sharing via the Information Data Sharing System operated by Trans Union ITC on behalf of the South African Insurance Association. By the Insurer accepting or renewing this insurance, you or any other person that is represented herein, gives consent to the said information being disclosed to any other insurance company or its agent.

You also similarly give consent to the sharing of information in regards to past insurance policies and claims that you have made. You also acknowledge that information provided by yourself or your representative may be verified against any legally recognized sources or databases. By insuring or renewing you insurance you hereby not only consent to such information sharing, but also waive any rights of confidentiality with regards to underwriting or claims information that you have provided or that has been provided by another person on your behalf.

In the event of a claim, the information you have supplied with your application together with the information you supply in relation to the claim, will be included on the system and made available to other Insurers participating in the Information Data Sharing System.

15. WAIVER OF RIGHTS

The General Code of Conduct stipulates that no financial services provider may request or induce in any manner a client to waiver any right or benefit conferred on the client by/or in terms of any provisions of the said Code, or recognize, accept or act on any such waiver by a client. Any such waiver is null and void.